Travel

China's top 5 airlines unveiled

Updated: 2014-11-06
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Read more on: Xiamen Airlines   VeryZhun app  

Xiamen Airlines (MF), Hainan Airlines (HU), Sichuan Airlines (3U), Tibet Airlines (TV) and Shanghai Airlines (FM) have been voted as China's top 5 airlines for 2013 in a real survey of air travelers via VeryZhun app, according to 2013 Civil Aviation Passenger Service Evaluation Report released on April 3 by CARNOC.com, the sister website of WCARN.com.

The Airlines Services Evaluation Report for 2013 is the first report evaluating domestic airlines' services published by CARNOC.com, which represents the true voice of travelers, said CARNOC.com.

Air travelers were surveyed by questionnaires about their experiences with airlines in the air and on the ground during the year of 2013. The survey measured passenger satisfaction for both in-flight and ground services across various performance indicators of airline front-line products and services, including flight attendant service, cabin broadcast, food, cabin facilities, in-flight entertainment, flight delay service, check-in and arrivals & departures, and baggage service.

A total of 86,058 questionnaires have been collected, covering 42 domestic and international airlines - 21 domestic carriers and 21 overseas.

Major domestic business routes have been added in the annual report as another important indicator to evaluate airlines' services, compared with previous quarter reports. The survey selected 7,775 questionnaires covering six major business routes to further optimize the report, including Beijing-Shanghai Hongqiao, Beijing-Guangzhou, Beijing-Chengdu, Beijing-Xiamen, Beijing-Shenzhen and Beijing-Qingdao routes. To make a more effective analysis, the samples for each flight were not less than 90.

China's Best Airlines for Passenger Satisfaction in 2013:

1. Xiamen Airlines

2. Hainan Airlines

3. Sichuan Airlines

4. Tibet Airlines

5. Shanghai Airlines



China's Best Airlines for In-Flight Service in 2013:

1. Xiamen Airlines

2. Hainan Airlines

3. Sichuan Airlines

4. Tibet Airlines

5. Shenzhen Airlines



China's Best Airlines for Ground Service in 2013:

1. China West Air

2. Juneyao Airlines

3. Shanghai Airlines

4. Xiamen Airlines

5. Sichuan Airlines



World's Best Airlines for Passenger Satisfaction in 2013:

1. Singapore Airlines

2. Emirates Airways

3. Korean Air

4. All Nippon Airways

5. Thai Airways International

 

SOURCE: baviation.cn

 

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