ANA receives SKYTRAX's highest 5-Star rating for 3rd consecutive year

Updated: 2015-03-26
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ANA is the only 5-star rated airline in Japan.


For the third consecutive year, ANA Group has been awarded 5-Stars by SKYTRAX (*1), the world's leading airline and airport review specialists ( Only six other airlines (*2) across the globe hold this prestigious 5-Star rating and ANA is the only Japanese airline to hold this award.

The award recognizes the consistently high levels of service provided by ANA to customers at all stages of their flight, from the airport to the cabin. It also recognizes the ongoing improvements to service quality that ANA has implemented to meet the needs of its increasingly international customer base. ANA is committed to maintaining and improving its standards as the airline continues to expand its business operations and take advantage of the additional international routes at Haneda Airport that started in Spring 2014. Service improvements include:


- The launch of ‘DINING h’, a new restaurant inside the ANA SUITE LOUNGE at the Haneda Airport international terminal. This offers the first-ever restaurant dining service by ANA at an airport lounge in Japan.

- Expansion of ANA’s in-flight entertainment channels (movies, audio and other channels), exceeding 300 channels in December 2014 and providing more channels than any other Japanese airline with a variety of languages.




- ANA has also welcomed four new members, including two foreign chefs, to The Connoisseurs (*3) team to provide an even larger range of in-flight meal options. ANA has also developed new in-flight menus in collaboration with well-known overseas hotels to improve the quality of in-flight meals on flights departing from overseas airports to Japan.

- The Tastes of JAPAN by ANA project (*4) continues to develop, incorporating ingredients from 17 Japanese prefectures into in-flight meals and lounge cuisine, contributing to the promotion of tourism to Japan and economic growth in Japan's regions by advertising the appeal of destinations across the country.

- Following extensive customer feedback at both check-in and within airport lounges, ANA has improved staff training and adapted its services to best meet customer needs.



- In addition to mandatory English-language training for all ANA cabin attendants, phrase books in additional languages have been introduced to improve on-board communication with international passengers.



As an international measure of quality and customer satisfaction, the SKYTRAX award is an important part of ANA's business strategy to ensure it is recognized as a leading airline across the globe. ANA’s investment in its network and services is enabling the airline to capture growing demand from international travelers and ANA is committed to providing inspired service as well as safe, high-quality air travel to customers around the world.


 (*1) SKYTRAX, established in 1989, is an airline consulting and rating company based in London, UK. In addition to theAirline Star Ratings, which ranks airlines between 1-Star and 5-Star, the company also organizes the World Airline Awards, which are based on an evaluation of more than 200 airlines assessed each year using SKYTRAX's own online questionnaire and various other customer surveys. The World Airline Awards first recognized ANA in 2011 through the World’s Best Airport Services and Staff Service Excellence, Asia Award. ANA collected another World Airline Award in 2012 as Best Transpacific Airline. In 2013 and 2014, ANA was awarded World’s Best Airport Services for two consecutive years. ANA was also awarded Best Cabin Cleanliness in 2013 and Best Transpacific Airline in 2014.

(*2) Asiana Airlines, Cathay Pacific Airways, Garuda Indonesia, Hainan Airlines, Qatar Airways, Singapore Airlines.

(*3) The Connoisseurs team now consists of a total of 26 well-known chefs, including four new partners who joined in July 2014. The team provides meals and beverages for customers on international routes (flights departing Japan) and in Premium Class on certain domestic routes.

(*4) This project aims to introduce customers from around the world to the diverse range of appealing food choices available from around Japan by incorporating them into our in-flight meals and other services.


For more details, please contact ANA Xiamen Office.
Tel: 0592-2052173


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Comments Area ( Total Comments: 1 )
zsamcavok commented on 27 Mar 2015
Tips for flying ANA from Xiamen In Xiamen airport, check-in counter for all international flights open 2 hours prior to departure time. Most passengers come to airport early. If you don't want to wait in a line, especially when you're in economy class, go to the counter around 60 min prior to departure time. On-line check-in is also available via ANA's web site or ANA App. You'll have to input your passport number or date of birth. But it won't take more than 3 min. There's no self check-in machine on Xiamen airport, but ANA has a designated counter for on-line checked-in passengers. So you can save your time.